Careers

Are you the kind of employee who sets yourself apart from the crowd right away? Are you a leader rather than a follower? Do you have an entrepreneurial spirit? Are you willing to go above and beyond for the sake of a customer's satisfaction? We're looking to fill our open positions with the best of the best - AND someone who fits in with our fun, yet quirky group of intelligent people!

Description

Candidates must be highly motivated, aggressive, and have a proven track record in technology or software sales. As a Corporate Sales Rep, you will be expected to effectively manage time to do day to day prospecting activity, generate customer proposals and presentations, make sales calls, and close new business. The candidate must be able to meet a monthly quota through business to business sales efforts. This position will focus on email archiving and spam/virus filtering services for corporations.

Requirements:

• Excellent interpersonal and communication skills
• Well-developed strategic and tactical selling skills
• Self motivated with positive can-do attitude
• Ability to work unsupervised a must
• Technically conversant
• Proven track record of success

Responsibilities:

• Produces new revenue by generating leads and gaining customers
• Provides price quotes, lead time and provisioning status to customers as required
• Prepares customer proposals and/or presentations
• Establishes regular contact with customers to continually promote services
• Provides a weekly sales report including activity, pipeline and 30-60-90 day forecast
• Maintains Customer Relationship Management database
• Achieves established quotas

Requires at least 2 years of successful direct sales experience, preferably with a technology services company.

Competitive compensation package including base salary, commission and comprehensive benefits package.

To apply email your resume to:
jobs@frii.com

Description

The Customer Care Specialist is a point of contact for Front Range Internet's customer base, providing telephone technical support, answering billing questions and assisting with set up of basic residential Internet accounts.

Requirements:

• Education: High School Graduate. Education or training in customer service, billing, business or telecommunications preferred.
• Experience: 2 years of customer service experience required; Internet, technical or telecommunications experience preferred.
• Ability to work well in a team environment
• Strong troubleshooting/problem solving skills
• Basic understanding of Windows and/or MacOS
• Basic understanding of:
• the Internet and how it works
• Web browsers
• Email programs
• Attention to detail
• Comfortable with multi-line telephone systems
• Ability to speak clearly on the telephone
• Ability to communicate effectively and do technical troubleshooting in English

Responsibilities:

• Maintains current clients and makes sure they are happy with FRII's services to ensure low churn and longevity
• Helps refine current processes to improve team efficiencies
• Assists the Sales team with the setup/management of accounts
• Manages processing of all collection accounts; make pre-collection calls
• Supports billing, invoice, and payment processing keeping in mind FRII's revenue goals
• Exhibits high level of diplomacy and professionalism with customers and FRII staff
• Configures software for new customers
• Troubleshoots problems related to connectivity, email, FTP, etc.
• Calls customers to follow-up on open tickets
• Works on various projects and duties as assigned

Salary: $10-12/hour
Full-time, Mon - Fri

To apply email your resume to:
jobs@frii.com

Description

NOC technicians are responsible for monitoring FRII and customer systems and networks in real time and diagnosing minor and major errors 24/7/365. This position provides quality customer service and support for FRII's dedicated customers and are a technical escalation point for FRII's Customer Support team.

Requirements:

• Strong understanding of multiple Operating Systems, GUI and Command line interfaces
• Basic understanding of telco technology
• Exceptional customer service skills
• Excellent troubleshooting/problem solving skills
• Basic networking understanding
• Understanding of the Internet and its technologies
• High level of professionalism

Responsibilities:

• Real-time monitoring of FRII and customer systems, networks and services
• Manage mail abuse issues
• Troubleshoot network problems with Vendor/Providers in emergency situations
• Maintain/update data for network/system monitoring and response
• Provide dedicated customers with telephone technical support

Experience in the following are a plus:

• VoIP
• DSL, Dialup, Wireless networks, ISDN
• LANs, IP routing, VLANS
• POP, IMAP, DNS, SMTP, Apache

Salary range: 26k-30k DOE.
To apply email your resume to:
jobs@frii.com

Description

Candidates must be highly motivated, aggressive, and have a proven track record in telecommunications or data sales. As a voice and data consultant you will be expected to effectively manage time to do day to day prospecting activity, generate customer proposals and presentations, make sales calls, and close new business. The candidate must be able to meet a monthly quota, make cold calls, and set-up and attend customer appointments.

Requirements:

• Working knowledge of the Telecommunications, PBX, VoIP, Internet Service Provider and/or Computer Industries
• Excellent interpersonal and communication skills
• Well-developed strategic and tactical selling skills
• Self motivated with positive can-do attitude
• Ability to work unsupervised a must
• Technically conversant
• An inherent interest/passion for technology

Responsibilities:

• Produces new revenue by generating leads and gaining customers
• Provides price quotes, lead time and provisioning status to customers as required
• Prepares customer proposals and/or presentations
• Establishes regular contact with customers to continually promote services including telephone calls, visits and social events
• Provides a weekly sales report including activity, pipeline and 30-60-90 day forecast
• Maintains Customer Relationship Management database
• Achieves established quotas

Requires at least 2 years of successful direct sales experience, preferably with a telecommunications, data communications or similar services company.

Competitive compensation package including base salary, commission and comprehensive benefits package.

To apply email your resume to:
jobs@frii.com

More about FRII as an employer:
In today's market and in our region, there are a multitude of prospective employees available with the technical skills necessary to work for FRII. However, we concentrate on employees as individual people and evaluate how well they'll fit within the FRII culture.

Maybe you've heard about the environment at FRII, but over our ten year history, we have created an environment of family and loyalty among our staff. We work hard but have a lot of fun at FRII and continually offer some extraordinary perks to the people who work so hard for us. You'll find out what those are when you join our team!

FRII values growth and education, so we also support continuing education by subsidizing employees' ongoing learning related to their job. Because we treat our employees so well, turnover is extremely low. Recruiting has always come easily for us: #1 method has been word-of-mouth from employees as well as our good reputation in the community.